myGwork - LGBTQ+ Business Community
Delhi
India
5-7 years
6 days ago
Job Description
This inclusive employer is a member of myGwork the largest global platform for the LGBTQ+ business community. Job DescriptionOpening date 29-Apr-2024 Closing date 13-May-2024 Job descriptionSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Principal Responsibilities
The Portfolio & Servicing Manager will solely be responsible for customers engagement & growth with HSBC. He/She plays a crucial role throughout the life cycle of a customer who has opened his/her business current account with HSBC by ensuring increased share of wallet, higher penetration into other lending and payment products.
Handholding the account from the time its onboarded wrt to ensuring Account Opening cheque is cleared, the internet banking (HSBCNet) set-up is completed, training is provided to the customer by the HSBCNet team, Welcome kit is received by the customer, Debit Card is activated, all other requests wrt bulk upload, bulk pay, payroll etc is managed well and on time.
Portfolio Management
- Ability to manage the startup events, liaise with founders, stakeholders for opening accounts
- Participating in defining, developing & managing Portfolio encompassing customer insight, articulating the modifications required in reach out strategy
- Providing feedback for alignment to market on Product, Proposition & Portfolio- Competitive landscape
- Manage and build balances on Transaction Banking , increase balances, revenue & reduce cost
- Delivery - of projects on time and with necessary quality.
- High focus on building & maintaining Partnerships & Alliances, digital journeys etc.
- Leading and executing the Marketing & Operations led activities on Transaction Banking Portfolio
- Build and execute Customer communication seamlessly to increase penetration and improve customer experience.
- Internal Communication; high standard across levels in the organization including Senior Management
- Stakeholder considerations - the highest quality, most succinct output that is suitable for senior executive management and external parties (including regulators) at all times, regardless of pressures.
- Sensitivity and trust - engendering a true sense of urgency, pace, community and collaboration across indirectly managed areas across WPB & other entities.
HSBCNet
Needs to contribute to the smooth implementation of cash management solutions. The person will also be responsible for onboarding the Business clients onto HSBC's payment and receivables platform seamlessly. Apart from the above, the person would also be responsible for vetting the Cash Management documentations for clients and be a facilitator for all document negotiation between the Bank and the client. A well-managed and coordinated implementation captures revenue at the earliest possible time, strengthens the customer relationship and earns long-term credibility for capturing ongoing business opportunities. The Implementation Team Member shall act as an enabler in achieving this objective.
The Role Requires Performing The Below Activities
- Be responsible for managing Client Implementation /Solution delivery as well as Servicing of Cash Management solutions (including Payments, Liquidity and Collections) to customers
- Understand the client's business and act as a consultant to client during the implementation
- Engage with stakeholders (internal and external) to provide opinions / alternatives on the documentation queries raised by customers
- Provide consultation to Sales Team and participate in the deal team to secure mandates
- Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
- Contribute to the management and development of the Client Implementation function both in India and the Asia Pacific region and assist to build up PCM Client Implementation as a cohesive functional unit
- PCM legal Documentation vetting for SME customer including Domestic and Cross Border mandates.
- Manage escalations/senior management interventions as also managing operational risk including its identification, assessment, mitigation and control, loss identification and reporting
- Build a relationship across all levels at the customer's end and become the first point of contact from the bank's side for any GPS related requirements of the customer requirements rather than a plain transaction banking representative.Ensure top of mind recall with the client
- Be the owner of revenue tracking for clients being onboarded onto HSBC's platform.
KYC & CDD
- Carry out full fledged KYC for the customers as part of Customer Due Diligence Exercise
- Ensure timely completion of CDD for all High & Medium Risk Customers
- Ensure daily updates to CDD Team on all cases where CDD carried out sucessfully.
JOB TYPE
Permanent Job
Industry
Other
Function
Banking
Skills
Portfolio Management
CDD
Kyc
Cash Management
About
myGwork - LGBTQ Business Community
Job Source: www.mygwork.com
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